Privacy & Cookie Policy

Cookies:

Your privacy is important to us. We value your trust, and are committed to safeguarding any personal data you provide us. Due to the way web technology is designed, when you surf from page to page within a website WITHOUT COOKIES, you will not be recognised as the same user. This is problematic as simple things such as remembering your villa search criteria as you click on a new page will not work, or chat conversations with our villa specialists will not be possible. This is why cookies are useful and necessary to ensure a convenient experience on our website. The cookies we use can be categorized as follows:

Strictly Necessary Cookies

These cookies are necessary for the website to function and shall not be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, filling in forms or using the chat facility.

Performance Cookies

These cookies collect anonymous information about how visitors use a website, in order to help provide a better user experience. These cookies do not personally identify visitors. All information collected is aggregated and anonymous. We use Google analytics for this purpose.

Third Party Cookies

Third Party cookies are placed by third parties such as our partners, Youtube, Facebook, Google, advertisers or ad platforms. These cookies are used to customize the delivery of advertising and make it more relevant to you. Such cookies may also have been placed by such third parties BEFORE your visit to our website and in that case will be not controlled by us. You can then check your opt-out options by visiting: NAI/DAA Opt-Out Options




Our websites also honours DNT (Do Not Track Signals) by not allowing performance and third party cookies.

Privacy & Processing of Personal Data:

BLV Luxury Villas Ltd takes your privacy seriously and will only use your personal information to administer your enquiries and bookings and to provide the services you have requested from us. We comply with the European General Data Protection Regulation (GDPR), see details about GDPR here .  When you contact us and/or make an enquiry, you will be asked to consent to provide your name, email address and/or telephone number to enable the email/chat/phone communication between our villa specialists and you in relation to your enquiry or booking. In some cases your IP address may also be recorded for the same purpose.

When you make a booking, you will also be asked for CONTRACTUAL DATA which includes your full name, home/billing address, email, telephone number, the names of guests travelling with you, the age of children if any, your payment details, and your preferences for your stay. For card payments a proof of the identity matching the card name may be requested to prevent fraud. If you require a VIP arrival and/or a mandatory tourist police registration, a scanned copy of your passport might also be requested.

All personal information is kept confidential, and only the necessary information is shared with our employees, accountants, villa managers/owners and field agents located in other countries including Indonesia and UK, so that they can deal with your booking. The strict minimum will be shared with third parties directly in relation with your booking. For example, your name and phone number might be provided to the driver who may collect you at the airport, and your passport information to the tourist police, your CONTRACTUAL DATA with our banks or card processors. We implement a variety of security measures to protect your personal information. This includes storing it securely with an access only to those authorized, who are required to keep the information confidential.

We collect and store your data for the time strictly necessary to operate the booking services provided to you.  Afterwards it will either be destroyed or anonymised. When determining the strictly necessary time, we take into account legal obligations or potential disputes. CONTRACTUAL DATA is kept for 7 years  for tax and regulatory purposes.

Unless agreed by you explicitly and separately we will not contact you by phone, email or post for matters unrelated to your enquiries, bookings or personal data. 

To contact us for privacy and legal matters, send an email to: legal@baliluxuryvillas.com
To protect your privacy we will only reply to personal data inquiries, if your name combined with your  E-mail matches a record in our database.

Privacy Notice Updated on the 6th of June 2018